Do you have general questions about MoneyBack Hero and how our wealth recovery service works? If so, you are in the right place! In order to make things easier, we broke up the FAQ into two sections. The first section is focused on how you can get the recovery process started. The second section focuses on general questions about our company and how we operate. If you don’t see the answer to your question, then please call us or start a chat below.

Would you like to get the recovery process started now? Please fill out the form here.

Getting Started

The initial chargeback process can be started within a matter of days and the money can be returned to your account in less than a week. This is not always the case and the entire process can take up to 180 days.

Category: Getting Started

Yes, Monday – Thursday between the hours of 9:00- 17:30 GMT +1:00h and Fridays 9:00 – 12:00 GMT +1:00h.

Category: Getting Started

You will need:

  1. Identification
  2. A signed contract
Category: Getting Started

The client pays a fee of 30% of funds successfully recovered upon recovery, There is an upfront deposit which varies depending on the service that is covered by a money back guarantee. A wealth recovery consultant can explain.

Category: Getting Started

Yes. In fact we do. We offer a money back guarantee that we will get your bank to raise the chargeback. If we fail, we will give you your money back. Please review your contract for precise details.

Category: Getting Started
  1. First, you will speak to one of our Recovery Consultants who will inquire as to the nature of your loss to determine the likelihood that we can help you.
  2. If it is determined that we are in a position to assist, your consultant will send over a contract for you to review. In the contract, the terms of our agreement will be laid out clearly. The consultant will review the payment terms and any other important details. You will then sign and return the contract. Upon payment of the initial fee, work will begin and your case will be prioritized.
  3. We will research the offending trading company, compile evidence and documentation, build the client case, and then assist with the filing of the initial chargeback. Depending on how things turn out, the bank could return your money and this could be the end. If the trading company bank fights the reversal, then we pull the gloves off and fight back. It could take up to 180 days until the case is finally closed.
Category: Getting Started

We can help with a chargeback to get your money back from the scammers. This service is ideal for someone who paid the trading company via credit or debit card (Visa, Mastercard, Amex, etc). If you deposited money into your trading account via wire-transfer, we may still be able to help. Please speak to a consultant to see if this is possible in your case.

Category: Getting Started

General Questions

Yes. Money Back Hero Office visits are by appointment only. Please call us to schedule an appointment.

Yes. Before your case is opened, we will provide you with a contract to review. Once you have approved the details of the service agreement, you will sign and return the contract and work will begin immediately.

Check your broker? Check your Hero.

We highly recommend that due diligence is done. Whether dealing with an online trading platform or a recovery company. The responsibility of the client stays the same. Check your broker and check your hero as well.

The Check your broker and check your hero policy. promotes checking out any and every company online prior to engaging in business. Investigating your broker is no different than investigating any company and is no exception.

We believe in absolute transparency and currently the most transparent platform to our knowledge is

So that’s where our reviews and testimonials can be found.

Update!: We’ve found another site that one of our valued clients decided to write about us on.


When was started, of the founding principles of the company, transparency and integrity were the top two. Every day hundreds of unfortunate victims contact to try and get their money back from scams. Moneybackhero is able to take a large number of these cases and successfully recover the victims funds. There are cases however, where the scam company has disappeared, or the case is too old for it to be possible to attempt a recovery. While it greatly saddens us when we must inform someone that we can’t take their case, we are also proud that we are able to practice proper business ethics and not make promises that we can’t fulfill. 

If for any reason we are unable to take a recovery case because the chances of getting the money back are just too slim we still want to help. This is why we offer the Money Back Blog.

Here we offer articles on methods one might attempt to retrieve their funds, as well as news updates regarding ongoing trading scams and ways to avoid getting scammed again.

We encourage very much reaching out to us and leaving questions or comments so we can provide for you in the best way possible and so that we may better ourselves and our knowledge base in fighting scams. 

You can also use our free Broker Check service by clicking here. If you’d like to find out if a broker is legitimate or regulated, or if you’re suspicious that your broker may be acting dishonestly contact us right away and we’ll provide you with all of the details that you need to know and what actions can be taken.

Check my broker.

If you haven’t yet contacted us and you feel like you’re being scammed contact us right away for a free consultation.

  1. We are based in the US. This means that our company is subject to the law and US financial regulation. Scam companies tend to be based in countries like Seychelles, BVI, Vaanuatu, Bulgaria, Estonia and other places where law enforcement turns a blind eye to criminal activity.
  2. We provide a fully enforceable legal contract that can be used against us in court if we do not live up to our end. Please feel free to have the contract reviewed by your lawyer to make sure you are protected.
  3. We accept payment via Credit Card and PayPal, both of which have extensive protections for consumers against fraud, especially in the case of services not delivered. If we do not deliver as promised, simply show your contract to your bank or paypal and ask them to return your funds. You can confirm this by calling the number on the back of your credit card or by speaking to PayPal customer service.

Please check your service contract or speak to your Recovery Consultant for details.

We will refund our upfront fee to any customer for whom we are unable to raise a chargeback. This applies in most cases however there are some exceptions (i.e. for cases vs. regulated trading companies). For details, please discuss this with your Recovery Consultant or refer to your service contract.

130 E Chestnut St
Columbus, OH 43215

Because we are based in the US, this means that our agreement with you is fully enforceable in US courts.

We can help people recover funds in virtually any country.

We cannot assist with a chargeback for a client who paid money to a regulated broker on a MasterCard. (We can help with charges on a Visa to a regulated broker.)

We specialize in helping the victims of scams, specifically forex, crypto, cfd, and binary options.
1) Credit/Debit card fund recovery services – We assist clients who were scammed out of money and paid with a visa/MC/amex
2) Bank Transfer recovery services – We provide guidance and direction for clients who were scammed and gave the money via bank transfer
3) Negotiations – We have an experienced negotiations team who will act on behalf of the client to negotiate if that is the optimal path to recover our client’s money.
4) Civil Lawsuits – If there is a cost effective solution to recover the funds of scammed individuals we can facilitation all steps required to action a civil lawsuit against a fraudulent company

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